In a business process problems, summarize:

First, received an inquiry, need to ask what, how to ask? How to ask?

1. Specification, material, quantity, requirements.

2. Stainless steel profile: channel steel, angle steel, special-shaped steel: material, specifications, quantity, whether or not containing tax and free shipping, packing requirements, shipping address, (if it is export, need to know whether I will arrange export); special-shaped steel need drawings;

Two, stainless steel products sales, how to better offer, and how more accurate quotation?

1. Understands the stainless steel market.

2. Stainless steel plate: according to the market price quotation, be sure to remember (more than 3mm below 3mm hot rolling, cold rolling, width and thickness of the same volume will board the price is high, the volume is according to the actual weight, plate is adjusted.)

3. Stainless steel profile: according to the price list, if the amount is large, need to consult.

4. Stainless steel pipe: Seamless and welded pipe, in the current market conditions. General seamless pipe price is slightly higher than the welded pipe, stainless steel pipe market is very big, the need for good development.

Three, answer the phone tone, of stainless steel product quotation accuracy, real-time basis, through the network to better marketing, must continue to follow up with customers.

Four, customers feel that the price is high?

1) Must be know their price is higher than the market price, if the price we quoted is the ex factory price, or even lower than the ex factory price, so don't focus on the price, but sales of your own, must develop with the customers to QQ or Alibaba or other online contact way. Real time follow-up helps customers.

2) if the price is really the newspaper is tall, can say "what quantity you want? If you add a large quantity we can give you more discount." After hanging up the phone, the first time to check the price. We must pay attention to: stabilize the customer!

Five, the customer has not order?

The following possibilities:

1. The price is high;

2. The customer terminal customer orders not;

3. The fluctuation of market price, the customer in the wait-and-see; 4, each other to find suppliers more, forgot about you. Be sure to note: follow up, follow up and master the skills of more into, pay attention to the language expression, call in the past, we must pay attention to skills.

 Six, no inquiry list, inquiry is not to give you a list?

1) Sales platform is not enough;

2) Show enough;

3) The attention rate is not high;

4) The product price quotation is too high,

5) Not timely into communication.

Seven, the order after the implementation, how to let the customer promptly arrange payment?

We must pay attention to: 30% deposit, 70% balance, Must communicate with customers and contract above to show that for the balance difficult to recover.

If the customer payment was not timely in place, must be timely communication, mood and language, to let people feel, are helping him, is to help him arrange production. We must pay attention to skills. After production, the balance will push back in time, the official should give the customer a shipment notification, inform the advance how much, how much the total amount how many products, balance. Timely with customers to return shipping address.

Eight, after the shipment of customer products have quality problems? How to communicate and exchange?

The accuracy of orders; the actual number of orders and the contract confirmation.